If you're experiencing errors while using Workbright to upload or verify your I-9 documentation, follow these troubleshooting steps to resolve them quickly.
Common Issues & Solutions
1. Restarting the Verification Process:
If you need to restart the I9 In-Person Review with a new representative, there's an option "Click here if you need to choose a different person and start over."
2. Slow Loading or Errors When Uploading Documents
Possible Causes:
Large image file size
Slow internet connection
Browser compatibility issues
Troubleshooting Steps:
Switch to a faster internet connection (Wi-Fi over mobile data, if possible).
Use Google Chrome instead of Safari for better performance.
Try accessing Workbright on a different device to see if the issue persists.
3. Error When Uploading an Image for I-9 Verification
Error Message: The uploaded image is unclear, and information cannot be extracted.
Possible Causes:
The image is too blurry or unclear
The system cannot prefill data due to low image quality
Troubleshooting Steps:
Ensure the uploaded image is clear and well-lit.
If the system does not autofill the fields, manually enter the missing details (e.g., Driver’s License number and expiration date).
If the issue persists, reattempt the upload with a higher-quality image.
Feedback & Improvements
For any additional assistance, reach out to our support team. We’re here to help!