If you're experiencing errors or issues while using Workbright to upload your I-9 documentation, follow these troubleshooting steps to resolve them quickly.
Common Issues & Solutions
1. Slow Loading or Errors When Uploading Documents
Possible Causes:
Large image file size
Slow internet connection
Browser compatibility issues
Troubleshooting Steps:
Switch to a faster internet connection (Wi-Fi over mobile data, if possible).
Use Google Chrome instead of Safari for better performance.
Try accessing Workbright on a different device to see if the issue persists.
2. Error When Uploading an Image for I-9 Verification
Error Message: The uploaded image is unclear, and information cannot be extracted.
Possible Causes:
The image is too blurry or unclear
The system cannot prefill data due to low image quality
Troubleshooting Steps:
Ensure the uploaded image is clear and well-lit.
If the system does not autofill the fields, manually enter the missing details (e.g., Driver’s License number and expiration date).
If the issue persists, reattempt the upload with a higher-quality image.
Feedback & Improvements
We recognize that current error messages may not always provide clear guidance. Our team is exploring ways to improve these messages, such as suggesting specific fixes instead of displaying generic errors.
For any additional assistance, reach out to our support team. We’re here to help!